Check local-law scope before sharing account data
Our Privacy Policy sets out which details we collect when you create an account, verify a phone number, sign in from a mobile browser, or request help with a wallet record. This can include contact details, login events, device identifiers, cookie choices and references linked to
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DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity. We use these records to provide account access, confirm requests, investigate unusual sign-in activity and respond to policy questions. We do not ask you to send a full wallet password through support. If you contact us
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about a receipt, keep the transaction reference visible and remove unrelated credentials. Processing and account eligibility depends on local law; access is provided where local law permits. For example, a request made while you are in Semarang follows the same policy route as another Indonesian account,
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subject to applicable local requirements.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.